Privacy Policy

01Who we are

PodcastFlow is operated by Deepsoch ("we", "us"). We decide how and why your personal information is processed, which makes us the data controller (or "data fiduciary" under India's Digital Personal Data Protection Act, 2023). You can reach us at support@deepsoch.ai.

02Information we collect

We only collect what we need to run the service:

• Account details. Your name, email address and profile photo when you sign in with Google, or your email and a securely hashed password if you sign up with email.
• Content you upload. Video and audio files, including the faces and voices of the people who appear in them, project titles and the edit settings you choose. We use them only to make your edits and keep the files you choose to keep.
• Content we create for you. The rendered videos, timelines and other exports generated from your uploads.
• Billing records. Your plan, credit balance, credit history and payment records such as order ID, amount and status. Card and bank details are handled by our payment processors and never reach our servers.
• Technical data. Your IP address and browser type, stored with your sign-in session, and server logs used to keep the service secure and working.
• Messages. The name, email address, topic and message you send through our contact form or by email.

We do not use advertising or analytics trackers. See our Cookie Policy.

03How we use it

• To create and secure your account and keep you signed in.
• To process your recordings: syncing angles, editing, rendering and preparing your exports.
• To manage your plan, credits and payments.
• To answer your questions and support requests.
• To send you service messages, such as invitations or important account notices.
• To prevent abuse, investigate problems and keep the service reliable.
• To meet our legal, tax and accounting obligations.

We use your uploads only to provide the service to you. We do not sell your personal information, and we do not use it for advertising.

04Legal bases

Where laws such as the GDPR apply, we rely on: contract (to provide the service you signed up for), legitimate interests (to keep the service secure and improve it, in ways you would reasonably expect), legal obligation (for tax and accounting records) and consent (where we ask for it, which you can withdraw at any time). Under India's DPDP Act we process your data with your consent, given by ticking the agreement on the consent screen when you first sign in (and again if these terms change), or for legitimate uses the Act allows. We record when you gave it and which version of this policy you accepted.

05Who we share it with

We share information only with service providers who help us run PodcastFlow, under contracts that limit how they can use it:

• Cloud hosting, database and file storage providers, which store your account and files.
• Our media processing infrastructure, which renders your edits.
• Email delivery providers, which send account and support emails.
• Payment processors (Razorpay and Dodo Payments), which take payments under their own privacy policies.
• Google, if you choose to sign in with your Google account.

Our support staff can open your account to help with a problem you report, or to investigate abuse. Every time they do, it's recorded in an internal audit log.

We may also disclose information if the law requires it, to protect people's safety or our rights, or as part of a merger or sale of our business, in which case this policy will continue to apply.

06International transfers

Our providers may store or process data outside your country. When that happens we use appropriate safeguards, such as standard contractual clauses, and only transfer data to countries the law permits.

07How long we keep it

• Account details are kept while your account is open.
• Uploads that are never used in a creation are removed after about a week.
• Finished files are kept while your plan has storage for them. Without a plan (or when storage is full), they are temporary and removed by our processing service after a while.
• Removing a creation takes it out of your library and frees your storage straight away. We keep its record and files for support, billing and abuse investigations, and staff cannot open or download them. They are erased for good when you use Erase my data, when your account is deleted, or when we delete them ourselves.
• Erase my data hides everything you have made at once and erases it 7 days later. You keep your account, plan and credits.
• Deleting your account signs you out at once. 30 days later we erase your profile, creations, uploads, files, shows and devices.
• Billing records (your name, email, plans, payments and credit history) are kept for 8 years after the payment, as Indian tax and accounting law requires, even after your account is deleted.
• Security logs (sign-ins, admin access and important account changes) are kept for at least one year.
• Support messages are kept for as long as needed to resolve your request.

08Security

We use encryption in transit (HTTPS), hashed passwords, one-time email codes for sensitive actions, access controls, audit logs and signed, time-limited links for your files. Our Security Policy has the details. If we learn of a personal data breach that affects you, we will tell you and the Data Protection Board of India without delay, as the law requires. If you believe your account has been compromised, contact us right away at support@deepsoch.ai.

09Your rights

You can:

• See a summary of what we hold about you in Settings › Privacy & data, and ask us for a copy.
• Correct your name and email in Settings, or ask us to correct anything else.
• Erase everything you have made, or delete your account, yourself from Settings › Privacy & data.
• Withdraw your consent, by deleting your account. This does not affect processing already done.
• Restrict or object to certain uses, or receive your data in a portable format, where the law gives you that right.
• Nominate someone to exercise your rights if you die or become unable to.

Email support@deepsoch.ai for anything you can't do in Settings. We may ask you to confirm it's you. We usually reply within a few days, and always within 90 days. If you're not satisfied, you can complain to the Data Protection Board of India, or your local data protection authority.

10Children

PodcastFlow is not available to anyone under 13. People aged 13 to 17 can use it only with the consent of a parent or legal guardian; by accepting our terms, a user under 18 confirms that their parent or guardian has agreed. We do not track, profile or show targeted advertising to anyone under 18. If you believe a child has given us personal information without that consent, contact us and we will delete it.

11Changes to this policy

We will update this page when our practices change and revise the date at the top. If a change is significant, we will let you know by email or in the app before it takes effect.

12Contact and grievances

For privacy questions, requests or complaints, email support@deepsoch.ai or use our contact form. This address also reaches the person responsible for handling grievances under the DPDP Act.