Refund Policy

01All payments are final

Once a payment is successful, it is not refunded. This applies to every purchase on PodcastFlow: monthly and yearly plans and credit top-ups.

We do not refund, in whole or in part, for any reason, including:

• credits or storage you have not used, or a term you did not use in full;
• changing your mind, buying the wrong plan, or no longer needing the service;
• being unhappy with an edit or its results;
• switching to a different plan before your current term ends;
• closing your account, or your account being suspended or closed under our Terms of Service.

Please review the plan, its price and what it includes before you pay.

02Credits have no cash value

• Credits are a prepaid allowance for using PodcastFlow. They are not money and are never paid out or exchanged for cash.
• Credits can't be transferred to another account.
• Credits expire as set out in our Terms. Expired credits are not refunded or restored.

03How credits are charged

These are how the service charges credits. They are not refunds of any payment:

• An edit that fails does not use credits. The credits held for it stay in your balance.
• A finished edit uses credits for the processing it took, up to the amount shown before it started.
• A cancelled edit uses credits for the processing it had already done.

04No automatic renewal

Plans are paid once per term (monthly or yearly) and do not renew on their own. You are only charged when you choose to buy, so there are no future charges to cancel and no refund for a term you bought.

05Failed, duplicate or missing payments

• Failed payments. If a payment fails, nothing is charged. If your bank took the money anyway, your bank or the payment processor reverses it, usually within 5-7 business days. That reversal is between you and your bank, not a refund from us.
• Paid but no credits. If a payment succeeded but your credits did not arrive, email support@deepsoch.ai with the payment details and we will add them to your account.
• Charged twice. If the same purchase was charged more than once, we add the credits for the extra payment to your account. Duplicate payments are settled as credits, not refunded.

06Chargebacks and disputes

A successful payment for PodcastFlow was authorised by you and delivered as credits. If you dispute it with your bank or card issuer instead of contacting us:

• we may suspend your account while the dispute is open;
• we will respond to the dispute with records of the purchase and how it was used;
• if the dispute is decided against us, the credits and plan from that payment are removed.

Please contact us first at support@deepsoch.ai. Most problems are resolved faster that way.

07Your legal rights

This policy applies to the fullest extent the law allows. It does not take away any right that the law in your country says cannot be waived.

08Questions

Write to support@deepsoch.ai. Plans and credits are covered in our Terms of Service.